WHOOP recently launched its latest fitness trackers, the WHOOP 5.0 and the Medical Grade (MG) version, but the introduction has been marred by a troubling number of reports from customers. Many users have reported that their new trackers fail within just hours of use, raising concerns about the product’s reliability. This situation is particularly alarming as it follows previous criticism regarding WHOOP’s decision to retract earlier promises about free upgrades.
The WHOOP 5.0 and WHOOP MG are designed as screen-less alternatives to traditional wearables, appealing to users looking for a more discreet option. However, the appeal of these devices has been overshadowed by complaints. Customers are unhappy not only about malfunctioning devices but also about unexpected charges to upgrade to the latest models, contradicting earlier assurances that such upgrades would be complimentary.
The WHOOP MG, which features advanced health tracking capabilities such as AFib detection and ECG readings, drew significant interest from users. Unfortunately, many have quickly encountered issues, with complaints accumulating on various platforms. Users are sharing experiences on Reddit, detailing how their devices are failing almost immediately after activation.
To address the growing problem, WHOOP has acknowledged the situation and is reportedly sending out replacement hardware to affected customers. However, the resolution has not been smooth; some recipients have ended up with the standard WHOOP 5.0 instead of the MG model they ordered. For those experiencing issues with their WHOOP trackers, the company suggests troubleshooting steps but may ultimately require contacting support for a replacement.
Users are left hoping that they receive the correct model to resolve their issues.
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